Refund policy

REFUND POLICY

Thank you for shopping at Via Fortunae.

Returns
We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Non-returnable items
Certain items cannot be returned, including:
• Items that have been worn or washed
• Items damaged after delivery
• Final sale items

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within several business days.

Shipping for Returns
Customers are responsible for paying the shipping costs for returning items unless the item arrived damaged or incorrect.

Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product.

Contact
If you have any questions about our Refund Policy, please contact us at:
viafortunaepay@gmail.com